Privacy Policy

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Effective Date: [May 21, 2025]

At Crack N’ Chill, your privacy matters to us. We've been bringing joy and chill through our homemade ice cream since 2010. Just as we’ve stayed committed to keeping our products affordable and delicious for over a decade, we’re equally committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide us—whether you're browsing our website, visiting our shop, or interacting with us online or in person.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
   
• Purchase Information: Details about your purchases, preferences, and payment methods (note: we do not store full credit/debit card numbers).
   
• Website Data: When you visit our website, we may collect anonymous data through cookies (such as browser type, IP address, and pages visited).
   
• Feedback & Communication: If you contact us via forms, social media, or email, we may store your communication to improve our service.
   

We use your information to:

• Fulfill and process your orders
   
• Communicate with you about your purchases or inquiries
   
• Improve our products and customer experience
   
• Send occasional updates, offers, and promotions (only if you opt in)
   
• Comply with legal requirements
   

We do not sell your personal data. We may share limited information with:

• Service Providers: Such as payment processors or email marketing platforms (only for necessary services).
   
• Legal Authorities: If required by law or to protect our rights and property.
   

You have the right to:

• Access or correct your personal data
   
• Request deletion of your data
   
• Opt out of marketing communications at any time
   

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is 100% secure—so we encourage you to use strong passwords and keep your login details confidential if applicable.

We love serving kids our ice cream, but we do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has submitted personal data, please contact us and we will take appropriate action.

We may update this Privacy Policy from time to time. When we do, we'll update the effective date at the top of this page. We encourage you to review the policy periodically.

For questions about this Privacy Policy or your personal information, please contact us at:

📧 cracknchill21@gmail.com
📍 Davao del Norte State College
📞 09946802757